Conference Calling Glossary

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On-hold Entertainment – A setting option in Line Settings that allows you to select hold music or upload your own MP3 file. On Hold Entertainment is played when callers are wraiting for other callers to join or the moderator.

Open Source (Plivo) API – An Open Source API created by Plivo, for interfacing with a Freeswitch server. See this documentation for the Conference Call API documentation.

Organizer – The person who is responsible for arranging the conference call. The organizer enters a moderator PIN to join the call. Organizer is used interchangeably with moderator.

Organizer Access Code – The code entered by the organizer or moderator to enter the call and join the rest of the callers into the conference. This term is used interchangeably with moderator PIN.