Conference Calling Glossary
Un-mute – The ability to re-enable a caller’s audio during a conference call. The caller can un-mute their own audio or other caller’s audio by logging onto the Call Dashboard and clicking un-mute next to the caller’s name. Callers can also un-mute their own audio by pressing *6 on their phone.
Users – A person who has an account created and permissions granted through the Users tab on the Call Management UI.