Teleconference Service Blog | Branded Bridge Line

Conferencing, etc.

(aka "The Blog")

Trust trumps all critical decision factors (when price allows!)

Just because someone ranks in the top 5 listings for a term doesn’t mean they’re trustworthy. We all know trust comes from a variety of means, some more direct and easier to put words to, while others are perhaps too subtle for words. But without question, brand mention carries some trust. We’re proud of the companies that trust us to handle their conference calling needs. We handle thousands of calls and millions of minutes for clients like these every day, and since you’re likely to recognize one or two of them, hopefully a bit of that trust in our site is passed along to you– even if it’s of the more subtle variety.

We’re often asked– who uses your conference services?

We cant get them all into buckets, but here are some loose groupings:

agency conference call service

It’s hard to think of someone more in need of a unified brand experience. Today’s advertising, branding and digital marketing agencies all need to sound like they have their own brand in order before a client will trust them with their brand. Agencies like canvs.tv, HoneyBook and BlueCadet trust us for their conference calling needs.

medical conference calling

Daily rounds between satellite offices, or doctors having regular consultations with specialists with whom they collaborate, these are “medical conferencing” use cases, and we’ve found there are many folks that need just that. A dial in number that can be printed on a label right under the phone in the Triage room to get on a “stat” bridge call. Companies like Valley Surgical and DialysisPPO trust us for their medical conferencing needs.

Globalize Your Conference Bridge Services

Today all types of businesses, small, medium and large, work globally. A flexible conference bridge service is necessary for supporting collaboration across geographically dispersed teams. Branded Bridge Line allows you to get dedicated lines in any of the 50 countries we support and have those lines tied together to create a global conferencing solution that is easily accessible by your remote teams and clients. Eliminate the need for international phone charges and bring your team together as often as you’d like. There’s no substitute for effective communication. Here’s an example of how it works. Say you have a team in the US, a team in the UK and a team in Australia. We will provide you with a number in each country and tie them together. When it’s time for your conference bridge to begin, the US team would call the US number, the UK team would call the UK number and the team in Australia would call the number in Australia. All callers would be joined together in the same conference bridge, ready to collaborate without the need for long distance or international fees. Read More

A Conference Call That’s Effective?

(suggestions that no one else has the guts to make)

As much as we hate to admit it, conference calls are a part of our daily business lives.  Whether they are with clients, remote teams or weekly staff meetings, we’re often faced with the challenge of making our calls efficient, engaging and effective. Keeping everyone engaged and focused can be challenging in any meeting, but conference calls bring their own unique set of challenges.  The temptations of multitasking can be enticing and productivity can wane quickly.
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What difference does an area code make for conference call services?

Subtle brand psychology and simple logic say “lots”

While it may not be that obvious to everyone, it makes a big difference– area codes are important. Some reasons to have local numbers:
  • People who live in your metro area, or even in your state, feel in immediate kinship with you.  This can vary from just feeling a subtle “we’re in the same geographic community” to something even more intimate, where you share not just the area code with someone but you have a common prefix, indicating that you likely live in the same neighborhood.
  • When there is a sense of having common ground, like living in the same community, there is at least a slightly higher assumed level of trust.  Whether or not this is warranted, it’s human nature.  We tend to trust those with whom we have connections
  • As a business providing global services,  the area code is often the give-away that you’re a local company.  It can make the customer feel like you’re just down the road in many cases.
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Now offering Lecture / Teleseminar muting features

Branded Bridge Line is proud to announce the arrival of “auto-mute”, enabling a moderator to indicate that all participants should by default be muted when they arrive. This is a feature that has been requested more and more recently. We’ve noticed ourselves that when there are more than about 12 participants on a conference call, it becomes difficult to control background noise unless you have a muting policy in place. This feature will work for you even in a corporate setting to keep the noise under control. Read More

What are dedicated conference lines anyway?

It’s a funny thing how an innocent statement at one time can become a misleading false statment in the future, as the technology context changes. A perfect example of this is the notion of how many lines are offered by a conference call service. Conference providers are throwing out statements about how many “dedicated lines” they offer as a part of their packages. But what does a dedicated line actually mean? That is the crux of the matter… In the days of old (e.g. 2012) a company could say “dedicated lines” and it was sort of true.. You were given an access line to dial in some random area code, and given a pin number. If you dialed this number and your pin, you then had your “dedicated line.” But is it a stretch to say that the combination of a phone number shared by hundreds of companies, combined with your unique PIN code, yeilds a “dedicated line”? Probably. But noone was offering anything better, so in a sense you were truly getting the “most dedicated line on the market.” But times have changed! What is a dedicated line today? It’s a phone number that is yours, for your company, your department, or even your group of friends. The number is not anyone else’s. It’s not shared. This is what everyone gets that is a customer of Branded Bridge Line. Some customers print their conference line on their business cards. It’s truly a part of their brand– in their own area code, representing their locale. There is much more that can be said about the degree of branding possible on a conference line, but let’s stick to the matter at hand: Dedicated lines. So given what you now know about what a dedicated line is, is it honest to say that the case described first is dedicated? Dedicated as opposed to what? A quick search of google for “dedicated conference lines” will help illustrate the point. At the time of writing, the top results included ConferenceCalling.com, Intercall, Instantconference and Freeconferencecall.com. A review of their sites indicate that they’re all only dedicated in the sense of having unique PINS, and lines dedicated to the cause of conferencing– but not your brand! It’s likely that these providers aren’t trying to deliberately mislead their potential customers.. It’s just that the scene was different a while back, and you couldn’t easily get your own totally-yours-noone-else’s conference line. But the game has changed. You might say we’ve upleveled the status quo.

5 shameful personalities of conference call participants. Are you guilty?

Uttering the phrase “conference call” can cause a visceral reaction in the minds of many office workers. No matter what industry you find yourself in, engaging in multi-person calls is a necessary evil. While beneficial for a variety of reasons, the annoyance factor increases by leaps and bounds if faced with one of the five deadly conference call sins, pardon, personalities.

Sin #5 – The Technology Novice

You’ve signed into the conference call services and patiently wait as the multitude confirms their entry. After muting your microphone as the instructions direct, the sound of chatter and random clangings echo in your receiver. Charles, the accountant, can’t figure out how to mute his microphone. The following five minutes involve guiding this poor man through the simple task of pressing the “mute” button.

This annoyance occurs far too often, and could be eliminated by pressing “mute” upon entry. Don’t be a Charles. Think about the contribution you’re making to the conference call, and when in doubt, “mute”!

Sin #4 – The Cough Drop Man

Colds are terrible. They unwillingly disrupt not only your life but also the lives of those around you. Nonetheless, don’t let that tickle in your throat cause immense hate between you and your co-workers. If your phone can’t be on mute, take a cough drop and have a steady supply of water. When in doubt, pull the phone away and cough to your heart’s content; while covering the microphone, of course.

Sin #3 – The Popular Guy

Having friends is wonderful. A blooming social life is a beautiful thing; however, when your popularity becomes apparent while on a call, it’s a problem. background noise of any type is disrespectful and distracting. The disruption level is raised if the noise is laughter or your cell phone constantly dinging from texts. Move away from your friends and silence your cell phone to avoid feeling the icy silence of your co-workers.

Sin #2 – The Space Cadet

Quarterly reports, market data and other riveting conference topics may not keep you on the edge of your seat, but at least try to pay attention. No one wants to fully focus during these calls, but don’t disrespect the meeting by not answering when your name is called. Remember: the higher your focus, the quicker the call ends.

The Greatest of All Sins – The Toilet Flush

Nothing causes listeners to cringe to such a degree than the sound of a toilet flushing. Sure, nature calls, and sometimes you must answer even during a conference call. While this is a part of being human, so is courtesy. If you must relieve yourself, do so in private. Mute your phone or be brave and step away from the call. Spare your coworkers the intimate details of your life and keep the flushing to yourself.

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Which is the best conference call service?

Every once in a while we’re required to attend a conference call that is hosted elsewhere. With some conference call services, you will spend nearly 30 seconds navigating through the prompts, confirmations, etc. And if you misdial, well, you are better off hanging up and calling back. It’s one such experience that prompted us to do an analysis of various conference providers, trying to find the best conference call service when it comes to: time to get through the door. This is a comparison of BrandedBridgeLine stacked up against other providers, including TurboBridge, VastConference (ConferenceCalling.com), Uberconference and FreeConferenceCall.com The results are pretty interesting. We’re proud of where we placed. [dvk_social_sharing]

Does a pleasant conference call experience exist?

Most people think not. We’re here to tell you that it can be, both for the call participant and for the call organizer. We’ve been participating in conference calls for a couple of decades, and have witnessed enough online-meetings gone haywire, or worse, calls that never even begin because people don’t show up on time. So how do we change the conference bridge experience?
  1. Round up late-comers. If you can’t be on time, you’re going to get a call asking you to join the conference in progress.
  2. See who has joined (on your conference call dashboard)
  3. Get a link to an online recording of the call
  4. Get your own local number
  5. NO PIN NEEDED! If you want to “secure” your call with a pin, we’ll allow you to set that up… but otherwise, we figure out who has joined based on their caller ID and some simple deductive reasoning… It’s not rocket science.
  6. NO PHONE NEEDED! Your meeting attendees will get a link allowing them to join the call right from their computer… or click a link to dial in from their smartphone.
  7. More, More, More!
So stop the conference call madness, please get a branded bridge line today!

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